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SUPPORT ARTICLE

Wi-Fi & Connectivity Guide

Check wireless status, confirm the network, restart the printer and router, and verify that the computer or phone is using the expected network.

Before you begin

Have the exact printer model number available and note any message or status shown by the printer or computer. Work through the steps in order and test printing after each major change.

Step-by-step guidance

  1. Identify the printer model and connection method.
  2. Check power, paper and consumables or the relevant connection status.
  3. Use the dedicated Wi-Fi & Connectivity page when a deeper workflow is required.
  4. Restart the printer and the computer or mobile device when appropriate.
  5. Run a test print or diagnostic check.

When the issue remains

If the problem continues, use the Support Center or Contact Us page for the next guided step.