Work through the issue
Record the exact code or message shown by the printer before restarting or changing settings so troubleshooting stays targeted. Follow the sequence below and test the printer after each major change.
- Confirm the printer model and note any visible message or status.
- Check power, paper and the relevant connection or consumable status.
- Restart the printer and the connected device when appropriate.
- Use the correct printer software or settings for the selected model.
- Run a test print or scan and note the result.